FAQs

Compare the connectors, dimensions and device requirements in the product details with your devices.

Check the product page for specifications and compatibility information. If you need help, send us a message through the contact page.

Where We Ship

We ship within Australia and to selected international destinations. Available delivery options and charges are shown at checkout for your address and order.

Delivery Estimates

Delivery timing depends on the destination, items ordered and delivery service. Contact velorica.store@gmail.com for delivery information before ordering. Orders to destinations outside Australia are dispatched from Shenzhen, China, by air. Customs processing may affect international delivery times.

International Import Charges

For deliveries outside Australia, the recipient is responsible for import duties, taxes and customs clearance charges that are payable by the recipient under the destination’s rules and are not collected at checkout. This does not transfer to you any tax or charge that we are legally required to collect or pay. Please consider these additional costs before placing an international order.

Delivery Help

If your order is delayed, missing or arrives damaged, contact us with your order details. Nothing in this policy limits your rights under applicable consumer law.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of delivery. Items returned under this voluntary policy must be unused and include all accessories. You are responsible for return shipping costs. Returns are sent to Shenzhen, China.

Contact velorica.store@gmail.com with your order details before sending a voluntary return so we can provide the return address and instructions.

Refund Processing

For returns under our voluntary change-of-mind policy, we will inspect the returned goods and initiate any refund due promptly. Where applicable consumer law requires an earlier refund or allows proof of return to trigger the refund deadline, those requirements apply. Your bank or payment provider may take additional time to credit the refund.

Faulty Products and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. For a minor problem, we will provide a remedy at no cost within a reasonable time. If we cannot or will not fix the problem within a reasonable time, you may be entitled to a refund, replacement or other remedy under the Australian Consumer Law.

If a product is faulty, damaged or incorrectly described, contact velorica.store@gmail.com as soon as you discover the problem. Where a consumer guarantee has not been met, we will cover reasonable return shipping costs, including reimbursing reasonable costs already paid. Please retain your postage receipts.

Your Statutory Rights

The 30-day period, unused-item requirement, accessories condition and customer-paid return shipping apply only to our voluntary change-of-mind policy. They do not limit your rights under applicable consumer law. Our voluntary return contact procedure and processing timetable do not restrict those statutory rights. Where a statutory withdrawal right applies, you may inspect goods as permitted by law.

To request an order cancellation, email velorica.store@gmail.com with your order number as soon as possible. We will check the order status and let you know whether cancellation is possible.

This request process does not limit any cancellation, withdrawal or refund rights you may have under applicable consumer law.