Terms of service

About These Terms

These terms apply to purchases from the VELORICA online store. VELORICA is operated by 深圳市沛贝科技有限公司. Contact us at velorica.store@gmail.com. Our registered address is 深圳市福田区沙头街道天安社区深南大道6023号耀华创建大厦1905K39, China.

Products and Orders

Read the product description, specifications, compatibility requirements and selected options before ordering. Contact us if you need help understanding a product. Please provide accurate contact and delivery details and tell us promptly if you notice an error in your order.

Prices and Delivery

Check the currency, items, delivery charges and any taxes displayed at checkout before paying. Delivery options depend on your address and order. Orders outside Australia are dispatched from Shenzhen, China, by air. For deliveries outside Australia, the recipient is responsible for import duties, taxes and customs clearance charges that are payable by the recipient under the destination’s rules and are not collected at checkout. This does not transfer to you any tax or charge that we are legally required to collect or pay. See our Shipping Policy for delivery information.

Cancellations

To request cancellation, email us with your order number as soon as possible. We will check the order status and let you know whether cancellation is possible. This request process does not limit cancellation, withdrawal or refund rights available under applicable consumer law.

Voluntary Returns

You may request a change-of-mind return within 30 days of delivery. Under this voluntary policy, items must be unused and include all accessories, and you pay return shipping costs to Shenzhen, China. Contact us first for the return address and instructions. We will inspect the returned goods and initiate any refund due promptly and within any deadline required by applicable law. Your bank or payment provider may take additional time to credit the refund. See our Returns & Refunds Policy.

Consumer Rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. Our voluntary return conditions and processing timetable do not restrict those rights.

For Australian consumers, a major product failure gives you the choice of a refund or replacement, together with compensation for other reasonably foreseeable loss or damage. Other failures will be remedied as required by the Australian Consumer Law. Where a consumer guarantee has not been met, we cover reasonable return shipping costs. Contact us if goods are faulty, damaged or incorrectly described.

Any mandatory cancellation, withdrawal or other consumer rights that apply in your country also remain available. Our voluntary unused-item and accessories requirements do not apply as conditions of statutory rights.