Velorica policies
Contact Information
How to contact Velorica for order help, product questions, returns and privacy requests.
Last updated: April 29, 2026
For order help, product compatibility questions, shipping questions, returns, refunds, warranty support, privacy requests or general enquiries, contact Velorica through the contact page on our website.
What to include
When contacting us, please include as much relevant information as possible, such as your order number, the email address used at checkout, the product name or SKU, a short description of your question or issue, and photos or video if the item is damaged, faulty, incomplete or not working as expected.
Response time
We aim to respond to customer enquiries within 1 to 2 business days. Response times may be longer during weekends, public holidays, sales periods or high-volume support periods. For privacy requests, we may need to verify your identity before providing access, correction, deletion or other privacy-related assistance.