Privacy Policy

Velorica respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, contact us or interact with our services.

Information we collect

We may collect personal information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, payment confirmation information, transaction records, customer support messages, return requests, warranty requests, product enquiries, marketing preferences, reviews, survey responses or other information you choose to provide.

We may also collect information automatically when you use our website, including device information, browser type, IP address, approximate location, pages viewed, referring pages, interaction data, cookies, pixels, analytics information and similar tracking information.

Payment card details are handled by our payment providers and Shopify's payment infrastructure. Velorica does not store full card numbers on its own systems.

How we use personal information

We use personal information to process, confirm, fulfil and deliver orders; provide customer support, returns, refunds, exchanges, warranty assistance and product compatibility help; send order updates, shipping notifications, service messages and account-related communications; prevent fraud, misuse, unauthorised transactions and security incidents; improve our website, products, checkout, logistics, customer experience and marketing; send promotional emails or marketing messages where permitted; and comply with legal, tax, accounting, chargeback, regulatory and consumer protection obligations.

Sharing personal information

We may share personal information with trusted service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfilment providers, analytics providers, email and marketing providers, fraud prevention services, professional advisers and customer support tools.

We may also disclose information if required by law, to protect our rights, to respond to lawful requests, to enforce our policies or in connection with a business transfer such as a merger, sale or reorganisation.

Shopify, cookies and analytics

Our store is hosted by Shopify. Shopify processes personal information to help us provide the online store, checkout, payment and ecommerce services. Our website uses cookies and similar technologies to keep the store functioning, remember preferences, measure performance, improve the shopping experience and support advertising or analytics. You can control cookies through your browser settings, although blocking cookies may affect website functionality.

Marketing, retention and privacy rights

If you subscribe to marketing communications, you can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, legal compliance, accounting, tax, dispute resolution and warranty records.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection in relation to your personal information. You may also have the right to withdraw consent where processing is based on consent. To make a privacy request, contact us through the Velorica contact page. We may need to verify your identity before completing the request.

International transfers and security

Because we use Shopify and other service providers, personal information may be processed or stored in countries outside your location. Where required, we use reasonable safeguards to protect transferred information. We use reasonable administrative, technical and organisational measures to protect personal information, but no online service can be guaranteed to be completely secure.